About Your Local BMW Retailer

01738 630001

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

212 ratings and 112 comments received in the last 90 days.

20 March 2025

I collected the car within 1 week of deciding I was changing my car, excellent service.

18 March 2025

Very satisfied ..

08 March 2025

No fuss in providing the car we wanted and accurate timing with delivery. A no hassle transaction from start to finish.

07 March 2025

Well looked after from start to finish. All staff at Grassicks BMW very polite and attentive

05 March 2025

Ease of ordering and pick up

03 March 2025

Ryan, the salesman, was very professional and nothing was too much bother. He worked round my time schedule and kept me up to date with how things were progressing.

20 February 2025

I was invited to a VIP event, and a few days later was returning one car and driving away in my new one. Ryan organised all the paperwork and Leon set up the new car to my profile he also did the same for my husband - so we have our own .

19 February 2025

Very helpful and friendly

04 February 2025

Complete professional service

30 January 2025

Communication excellent from the time car came in to the garage. Eddie came in on his day off to complete handover.

See all reviews

21 January 2025

From start to finish, grassick and Ryan my salesman were so helpful

01 January 2025

The staff make the experience very satisfying, especially Ryan, Ivan and Catherine.

29 December 2024

Ryan McGregor and Esuan Steenkamp are long term contacts who have always ensured that what was promised was delivered. This was very true in respect of this purchase.

21 March 2025

The lady on reception was lovely!

21 March 2025

No hassle

20 March 2025

Availability of a quality courtesy car for the necessary period was ideal and allowed me the chance to drive another model !! Jakob kept me nicely up to date.

18 March 2025

Quick service with courtesy car and great service

18 March 2025

Car washed and vacuumed - service carried out under service plan.

18 March 2025

Good communication and all points dealt with, very pleasant staff and car returned very clean , nice atmosphere.

18 March 2025

Never been let down, over many years dealing with Grassicks.

18 March 2025

Expensive for diagnostic

18 March 2025

Very friendly, helpful and knowledgeable staff

17 March 2025

everything done well and on time

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15 March 2025

ditto

15 March 2025

Very professional as well as friendly and helpful

15 March 2025

Had no problems.

14 March 2025

Very professional service experience, from reception to handover at completion of work.

14 March 2025

Everything was explained in detail and we were able to test drive some cars while we waited. Service manager was exceptionally helpful.

13 March 2025

Courtesy car offered & work carried out

13 March 2025

As above

12 March 2025

From booking a service to having the car picked up and returned was easy and such a wonderful service.

11 March 2025

Dealt with everything efficiently and effectively.

11 March 2025

Friendly welcome when dropping off car, good communication throughout the day, car ready when they said it would be. Nice people.

11 March 2025

professional service with transparent billing and work

11 March 2025

Took a bit to get through servicing, but appreciate this was not a booked appointment. However, considering it was a car fault, I believe the shop response was fair. Jakob did a good job and communicated well. Replacement car would have been nice.

11 March 2025

Good customer service - Jacob excellent. Work to a high standard. Did not feel as though anything unnecessary done.

10 March 2025

Super efficient and great communication from all staff

10 March 2025

Just in time services Systematic checking

10 March 2025

Would have been 5 stars but long wait until MOT completion

09 March 2025

Great team!

09 March 2025

You can never speak to who you want to on the because they are always with customer or in a meeting same answer every time

08 March 2025

Great staff all round.

08 March 2025

Quick, efficient and good value

08 March 2025

Repair carried out in the time said and also managed to fit in a couple of other small jobs

07 March 2025

Additional help given and great customer service overall.

04 March 2025

Appointment readily available / courteous service.

04 March 2025

Jakub was brilliant. Very informative and clear.

04 March 2025

Service Manager - Ivan was very good. Kept me up to date but sometimes a few days awaiting detail of progress.

04 March 2025

See comments above

03 March 2025

As above.

01 March 2025

Efficient service

01 March 2025

Great customer service

28 February 2025

Everyone was courteous

27 February 2025

As always, exceptional service received from Grassicks in Perth

27 February 2025

Said everything I wanted to in the first question.

27 February 2025

Always efficient

27 February 2025

No problems at all. Slightly disappointed they no longer do a valet of the car

26 February 2025

Always kept informed of status of vehicle

25 February 2025

Excellence

24 February 2025

Friendly and attentive

22 February 2025

Service is always excellent.

22 February 2025

Cannot fault service staff and Ivan was great throughout. Having bought 5 cars in 6 years from Grassicks I was very disappointed not a single member of Sales bothered to even say hello to me, all standing about with hands in pockets or texting.

22 February 2025

Staff member kept me updated with progress and completion

18 February 2025

One fault could not be resolved in time available. Not a garage or service issue. The battery for SOS system is in a crazy space and you cannot disable notification. Extremely poor design. T

18 February 2025

The reception staff are always welcoming, and Ivan I servicing was efficient and communicated with me throughout my car being serviced.

18 February 2025

Excellent service

17 February 2025

Attention to detail

17 February 2025

As above

15 February 2025

On time, kept me informed, did what was necessary, nice coffee.

13 February 2025

Efficiency and service

13 February 2025

Ease of the experience from selecting the day of service to it being carried out and my car returned washed and cleaned inside.

12 February 2025

Faultless customer care. Ease of booking. Courtesy car.

11 February 2025

Jobs were done promptly with good feedback.

11 February 2025

The fault which I reported has not been rectified. I was informed that someone would telephone me but this has not happened.

10 February 2025

From the moment i walked through the garage doors the staff were fantastic. Having a wee laugh with the receptionist just makes you feel at ease straight away. Then Ivan who was dealing with my car went over and above to keep me informed on my car

09 February 2025

Car was even cleaned

08 February 2025

Did exactly what was required to return my car to fault free condition

08 February 2025

Check done. Not much to say. Just pricing is a bit off chart.

04 February 2025

Everything was dealt with well only let down by an hour wait for my car when collecting due to them forgetting to perform the MOT retest. This was even though I had contacted them the day before so say when I would arrive.

04 February 2025

Although costly, they were helpful in getting BMW to help with goodwill payments for the parts

01 February 2025

Fast and efficient with good follow up.

31 January 2025

Been going to Grassicks Perth since I purchased the car and always happy with how they treat the customer.

30 January 2025

Would be 5 star but had to sit and wait hours in very cold showroom.

30 January 2025

Competent fast service as always.

29 January 2025

The garage, and Jakub, the service advisor was very helpful and friendly. Even though the garage had to close for safety over the recent storm, he was able to rearrange to leave me with the loan car over the weekend until I could pick my own car up.

28 January 2025

See above - Ivan always does things right. Can't say enough ho reassuring that is for a customer.

27 January 2025

Night a day experience at Perth compared to newbridge Staff when amazing and nothing was too much and they went through everything with me great service

27 January 2025

Easy & efficient

27 January 2025

Manafed to guce me an appointment at short notice and service was efficiently completed.

27 January 2025

Excellent service from the team

26 January 2025

Excellent handling

25 January 2025

Quick turnaround. Always better after a wash.

23 January 2025

Excellent service and good communication .

23 January 2025

All good

23 January 2025

Would not return to grassicks again

21 January 2025

Jakub kept me well informed from start to finish - very professional and helpful

21 January 2025

I was there due to a safety recall and was kept informed.

20 January 2025

Kept us updated during the service

20 January 2025

I had no appointment and had never used this garage before when I turned up with an oil pressure warning on my 10 year old 428i and they diagnosed the problem promptly, arranged an efficient repair and kept us informed by text in an exemplary way.

19 January 2025

First class service, and the whole part from start to finish was 1st class

18 January 2025

Great Service nothing was too much trouble from booking in to the repair and collection.

15 January 2025

Service completed on time

15 January 2025

The service was very good including the collecting and return by very helpful Men.

14 January 2025

I was fuly informed of the work carried out, and I have every confidence in the ability of the staff.

13 January 2025

Job done efficiently and on time. Good communication from garage.

13 January 2025

Car went for 2 recalls, took a while for the part to be available, but i was kept informed regularly, also had to go back a 2nd time to complete it.

12 January 2025

The recpetionist and mechanic were both helpful and efficient, and the service carried out without any problems. Perfect.

11 January 2025

All good

02 January 2025

Always deliver and within agreed time frame

30 December 2024

The post-service valet left hand prints and marks on the inside of the windscreen, which required/requires unnecessary cleaning work on my part. Disappointing.

29 December 2024

Easy straight and affordable

29 December 2024

From start to finish the experience is always excellent.

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