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ABOUT GRASSICKS BMW.

We are a long time family business and we pride ourselves in our great Customer Service.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I am very happy with experience with the service provided as I was kept informed on the progress of my service including a video sent to my phone of the results of the health check. My service advisor explained the breakdown of the cost ofthe service

Service

Having arranged for a while you wait appointment I was surprised to find after two hours my car had not even been started. They did however recover from this issue in a timely manner. A review of the booking in process may be in order

Service

The whole experience was very efficient

Service

Service completed to time and price, only issue was with completion of log book which I had not presented for completion. Posted it to garage for completion but after two weeks and an unanswered e mail was informed it was posted out to me.

Service

The only concern which I had was the time taken to supply a loan Car and when I got in it the first stop I had to make was to get fuel as there was minimal in the Tank.

Service

Promise of txt for service reminder,did not happen promised e-mail for service plan did not happen

Service

Staff were excellent, exactly what any customer is looking for. Well done.

Service

Everything was as expected.

Service

Again, comprehensive service with a clear RAG status.

Service

Grassicks always delivers that higher standard than you would expect from a BMW dealership

Service

Service advisers always helpful and knowledgeable.

Service

Never completely satisfied.

Service

First class service, good communication and service fully explained.

Service

Friendly helpful and efficient service staff.

Service

Our car was serviced within the allotted time scale and work that was to be done was explained to us fully before and after completion.

Service

Friendly helpful staff.

Service

Seamless communication, People going the extra mile.

Service

Identified problem and repaired immediately. Ensured I was informed of progress.

Service

They provided me with all the information I required and the job was completed in a professional manner

Service

Very pleasant reception girl - polite and efficient at her job.

Service

It was excellent if a little expensive!

Service

Perfectly satisfied

Service

Super service

Service

Communication was poor on the day for technical reasons and I was told a full service was being undertaken (Not the £500+, but a major service.) To my knowledge the only thing done was oil and pollen filter change and that didn't justify the cost.

Service

everything is carried out to perfection. a feed back from management on work carried out right down to a wash & valet

Service

I was offered a date which suited me, a courtesy vehicle to use while my one was being attended to and was kept up to date with the progress of my car. Service reception was pleasant as was the agent who looked after me.

Service

Fault reported, but no effort made to investigate.

Service

My vehicle was in to have a faulty airbag replaced.It was also in to have damage repaired caused when it was last with you.Work this time was satisfactory.

Service

Very helpful and friendly staff who give great srrvice

Service

20 min wait when picking up car. In fairness, it was lunch time so 1 service operative down and other was busy with another customer.

Service

All the service staff looked after me including sales and parts department when I was in the dealership over the 2 days when dropping my car off for a recall

Service

car did not pair up to my apple phone. did not recognise me as the driver

Service

I could not ask for any better service very satisfying , the staff helped me out with getting me a car for that day. And I got my own car back cleaner than I left it. Good service bmw keep up the good work.

Service

Ivan, in particular, was very helpful

Service

It was completed timely and I liked getting the text updates throughout the morning.

Service

My reason for visiting was expertly dealt with in a relatively short time.

Service

No issues at all, information but no hard sell on 'amber' findings.

Service

Car completed in record time

Service

Excellent communication throughout the time Car was in for repair, entire service of the whole team focussed on customer service.

Service

They always keep you up to date. And always very helpful.

Service

Complete confidence that the service was carried out well.

Service

Very nice service staff. The service was carried out in the time specified

Service

Sorted out engine problem promptly and gave the car a free health check

Service

Always good service at Grassicks, that's why I go back to that specific garage.

Service

Kept me informed of any changes to plans.

Service

As above - I know my vehicle is in safe hands.

Service

My other half was called back to the garage after leaving with the car due to "Service Lights" not been reset or something along those lines and told it wouldn't take long to be left waiting for over an hour

Service

The service and support that they give to their customers is superb. The facilities for customers are well appointed and the staff are very helpful and friendly.

Service

Left hanging for 20 minutes whilst waiting on a car coming back for me to use. Complained to staff about it who didn't seem to care at all

Service

Lady kept me well informed throughout - her approach was excellent and put me at ease. Video from mechanic was also very useful. Improved ambience also noted within dealership

Service

Timing and competitive cost

Service

Good service as expected

Service

I've been with Grassick's since 2002, find their service to be excellent.

Service

Was promised a phone call back to arrange a time but I had to call back myself to book the car in. This was the third time I've had this issue

Service

Justine kept me informed throughout the day as to progress with my car's inspection. A driver took myself and my husband into Perth and collected us when the car was ready. Both members of staff were delightful. A flawless service.

Service

They are very professional - car uplifted from home and provided with courtesy BMW

Service

just could not do enough to help

Service

Excellent service from start to finish.

Service

Every thing went well

Service

as mentioned above completely satisfied with response from service manager and on day of warranty check and mot everything first class.

Service

The service experience was fine, but they didn't fix a problem. The paintwork is better but it's not perfect which questions the quality control and the commitment to doing things right. In fact I had to point out one obvious mark which hadn't been f

Service

The level of service was far better than Eastern Bmw will go back to Grassicks in the future

Service

Everyone ver curtious to me. And I was given the opportunity to test drive the latest 8 series whilst my car was being repaired. I loved the car.

Service

Every one at Grassicks, Perth was very helpfull expecially Ryan McGregor the rep who sold us the car

Sales

As above Grassicks customer service was exceptional in a difficult situation

Sales

No problems or issues. The salesman, Lewis, was very helpful and took care to cover every aspect.

Sales

Kind....polite......interested in sourcing exactly what i wanted....my sales rep Ryan was top top notch...as were all the team

Sales

Because I was treated very professionally throughout. Everyone was extremely polite.

Sales

Great salesman

Sales

Everything has been perfect to date. I have since advised the BMW Centre of a mark I have found on my new vehicle but they're going to look at this & advise.

Sales

as mentioned - team were excellent from start to finish - a pleasure to deal with

Sales

Knowledgeable and helpful staff and nice surroundings

Sales

I cannot imagine how it could have been better.

Sales

The sales rep answered all my qusstions and was not trying to influence me in any way. He was extremely helpful and put me at ease with his non pushy approach.