About Your Local BMW Retailer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

139 ratings and 88 comments received in the last 90 days.

20 August 2025

personel were professional, knowledgeable and courteous

17 August 2025

Isaac was professional and friendly in equal measures, explained the process from initial test drive, to rtn vist and ultimately the purchase and collection

02 August 2025

Went through all the controls and options and answered all questions, nothing was a problem.

29 July 2025

From initially arranging a test drive to getting our exact specifications to ordering our new X1 was professional. On taking over the car everything was explained and there was great help putting the apps on the mobiles.

26 July 2025

Great customer service

23 July 2025

Extremely helpful staff and overall buying experience

07 July 2025

Richard kept us up to date with the progress of our car through the production process at BMW's plant in Regensburg ,Germany, right up to the day that it was delivered to Grassicks BMW Perth. The hand over day of the new X1 was so enjoyable.

07 July 2025

.friendly staff who are very helpful

25 June 2025

We had the car within a week as promised

22 June 2025

Grassicks has been the garage we have bought our many bmw cars and they continue to be the best

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20 June 2025

All the staff we encountered were friendly, welcoming & knowledgeable. We were kept updated from the point of ordering to delivery. Overall a good experience.

17 June 2025

Made sure that we were refreshed after our long drive

11 June 2025

When the vehicle was delivered the personal assistant language could not load and we subsequently found a mark on the bonnet where the ribbon had been. The car is now booked in to have this fixed. I would have given 5 stars otherwise.

28 August 2025

From the offset, Jakub was super efficient and professional with his handling of my service experience. I've dealt with him previously and he really does go over and above in his role. An absolute credit to Grassicks and as person in general.

28 August 2025

As above, they did everything possible to make the service as convenient as possible for me.

27 August 2025

Very satisfied and friendly staff

27 August 2025

Ivan dealt with everything comprehensively.

26 August 2025

Solved the issue and very friendly

25 August 2025

As above.

25 August 2025

With 2 of the issues, they could have asked me to show them as it also happens when stationary.

24 August 2025

Found oil marks on my drivers side rubber mat. Not sure of source and suspect these came from. The service engineer's shoes

24 August 2025

Above, plus good swift cooperation between both departments

24 August 2025

Staff are always knowledgeable and friendly. Always keep us informed every step of the way, Ivan our servicing contact is excellent and always keeps us updated

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22 August 2025

The issue (fuel filler cap problem) was dealt with promptly and courteously, with a minimum of hassle. The staff were polite and we were offered refreshments while we waited.

19 August 2025

All staff did a great job on the day

19 August 2025

Always kept updated on progress and made to feel very welcome

19 August 2025

As above, they also know the history of the car and should have factored that

18 August 2025

Same as before. Also car was ready when they said it would be

18 August 2025

I was made to feel welcome and that my business was appreciated

18 August 2025

Ivan again.

16 August 2025

Good communication Convenient Car pick up and delivery

15 August 2025

see above

14 August 2025

As above and very speedy service

13 August 2025

Ellis, in the service team was helpful, friendly, professional.

12 August 2025

Everything done as requested, under the maintenance contract

09 August 2025

Excellent relationship with the Grassicks team.

07 August 2025

I was kept informed as how everything was going. The lady at the reception desk was absolutely lovely and asked me if I would like a coffee and was very cheerful and very polite. And was extremely busy back and forth all of the time but still smiling

02 August 2025

Friendly staff straightforward process

02 August 2025

Although repair was not completed in anticipated time we were allowed to keep courtesy car and our car delivered next day

31 July 2025

As above

31 July 2025

The staff are helpful trained and knowledgeable

31 July 2025

Great job. Liked the video summary Efficient Friendly Clear

29 July 2025

Expensive. Poor quality valeting. I expect better. I have not experienced this before from a BMW dealership and Ive had 5 BMWs from different dealerships with no issue.

28 July 2025

A service, completed by another company, is still showing as required even although they were advised about it.

23 July 2025

MOT done, car cleaned

20 July 2025

Everything done efficiently and on time.

20 July 2025

Yes would highly recommend very pleasant and did what they said

19 July 2025

We were completely satisfied with our visit to the service department. Ivan is able to explain the outcome and goes over the vehicle check in a way which is easy to understand. He is very friendly courteous and knowledgeable. A delight to deal with.

17 July 2025

As recalls go this was a good experience

17 July 2025

Well informed and work carried out on time

15 July 2025

I'm extremely satisfied with my experience-Richard was outstanding from start to finish. He was knowledgeable, attentive, and made the entire process smooth and enjoyable. His professionalism and genuine care made a lasting impression.

15 July 2025

As i said previously the experience i had with my car and explanations on work were 5 star.

15 July 2025

Just really well handled, picked car up on time, MOT done quickly with complete report on the condition of the brakes and tyres, also the repair was done quickly and under budget, perfect.

15 July 2025

See above

12 July 2025

Having been a customer of Grassicks since the early 1990's I feel I have come to know a lot of the staff very well. Ryan McGregor, Stuart Lackie and Ivan in the service department. I would give them all 10 out of 10

12 July 2025

Hassle Free

12 July 2025

Polite and professional staff. New front tyres fitted and zero damage to any of the alloy rims.

11 July 2025

Car serviced timeously, Jakub went through all aspects of the service clearly and fully - a very pleasant competent member of staff.

10 July 2025

Again good communication from Ellis kept me informed of the progress of the work being carried out.

09 July 2025

Again great service nothing to much bother

08 July 2025

Everything went to plan. Courtesy car available and supported not worrying about how long. Good communication on what was happening with my car and progress. Liked the video on the service check. Thank you!

06 July 2025

As above

06 July 2025

As always car was well looked after and cleaned and washed.

05 July 2025

They sorted a challenging job in a timely manner

04 July 2025

Superb dealer. Even offered a free breakfast as my appointment was 8am.

04 July 2025

Ellis again, 100% customer and brand focused.

04 July 2025

Well informed on Cars progress , plus ideitfied small issue yet to be resolved

04 July 2025

All went to plan. The service team were very helpful and knowledgeable.

02 July 2025

Service carried out promptly as arranged.

02 July 2025

Efficient & timely

01 July 2025

The young man who I dealt with was v good at explaining things about my vehicle.

30 June 2025

Staff very knowledgeable and helpful

25 June 2025

Ellis kept me updated throughout the whole process and was a joy to talk to

25 June 2025

As sbove

22 June 2025

Good knowledgeable team making experience great

22 June 2025

Besides it all going smoothly, the first service of my car had no hidden issues

22 June 2025

Dealt with professionally yet warmly

16 June 2025

Jakob was excellent and attentive, and the work done on my car was faultless. However, I was promised a complementary wash and hoover of my car. It was washed but not hoovered at all. Annoying when something is promised but not delivered.

15 June 2025

All staff at Grassicks are superb, professional, friendly welcoming. Communication from Jakub was excellent.

12 June 2025

More time should be spent listing to customers explanation of faults, especially when they are also competent mechanics.The initial diagnostics resulted in a call to say no faults found, after follow up one was found.

12 June 2025

Did what was required very competently

10 June 2025

No real issues to address with the service - although it is annoying that BMW have put a gate across their car park and there is no drop box to allow you to leave your car the night before.

10 June 2025

Friendly, competent and more relaxed in attitude than in the past.

09 June 2025

Great customer interaction

08 June 2025

When I enquired about the oil used for the car service, the person who was assisting me lacked knowledge on the product used. Some of the options on my car no longer work since the service. I'll have to bring it back to rectify this.

07 June 2025

Very as problem fixed promptly

07 June 2025

Helpful staff and good quality work

07 June 2025

Good knowledgeable staff and very professional.

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