OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
139 ratings and 85 comments received in the last 90 days.
07 July 2025
.friendly staff who are very helpful
25 June 2025
We had the car within a week as promised
22 June 2025
Grassicks has been the garage we have bought our many bmw cars and they continue to be the best
20 June 2025
All the staff we encountered were friendly, welcoming & knowledgeable. We were kept updated from the point of ordering to delivery. Overall a good experience.
17 June 2025
Made sure that we were refreshed after our long drive
11 June 2025
When the vehicle was delivered the personal assistant language could not load and we subsequently found a mark on the bonnet where the ribbon had been. The car is now booked in to have this fixed. I would have given 5 stars otherwise.
04 June 2025
Everyone is very accommodating
05 May 2025
Great service from Paul and everyone at the showroom.
04 May 2025
Issac was great with our purchase
09 July 2025
Again great service nothing to much bother
08 July 2025
Everything went to plan. Courtesy car available and supported not worrying about how long. Good communication on what was happening with my car and progress. Liked the video on the service check. Thank you!
06 July 2025
As always car was well looked after and cleaned and washed.
06 July 2025
As above
05 July 2025
They sorted a challenging job in a timely manner
04 July 2025
All went to plan. The service team were very helpful and knowledgeable.
04 July 2025
Well informed on Cars progress , plus ideitfied small issue yet to be resolved
04 July 2025
Ellis again, 100% customer and brand focused.
04 July 2025
Superb dealer. Even offered a free breakfast as my appointment was 8am.
02 July 2025
Efficient & timely
07 July 2025
Richard kept us up to date with the progress of our car through the production process at BMW's plant in Regensburg ,Germany, right up to the day that it was delivered to Grassicks BMW Perth. The hand over day of the new X1 was so enjoyable.